I've been an extremely faithful client to Continental to get a very long time. I'm creating this notice with maximum regret. I had been On Holiday In Europe from 14TH through 22ND, my go Europe and back was on Continental.
I'd prefer to inform you that I'd among my toughest encounter while touring on trip C0-21 back from Manchester on 22nd of May. I had been touring with my spouse and 4 children, among the traveler family who had been resting close to my wife’s chair nicely traded there chairs to preserve all of US together, as my 2 kids were ill.
The Crisis began subsequently, among the trip steward who noticed my child with reddish scars on his experience returned and informed the airhostess (in my opinion she was the guide) the child has some infectious illness. The guide found my spouse and spoke in a insulting method, wondering if the child is having measles.
Subsequently was the toughest thing I've actually observed in any flight, it had been time for lunchtime, along with a coordinator included some food and described it's a unique purchase for somebody, she asked me whether I'm Mr. Khan, I described those individuals transferred to chair 33 E-M. This coordinator returned, after couple of minutes she sent the identical special-order food for my child, this coordinator understood this food wasn't for all of US. Without understanding my child exposed the meals, she described the food flavor born and he or she didn’t enjoy it. Once the common eating helping began, I described my child got the incorrect food, and that I required for normal food on her. This coordinator didn't just state that she can't provide the food, she mentioned it's a Muslim diet purchase, which is intended for us. I'd to yell at her, and that I told her when she included the special-order food and requested for “KHAN” (another traveler) I did so direct where Mr. Khan was resting. Definitely this really is in ways was a purposeful profiling on me and my loved ones along with a display of hate towards a faith.
Meanwhile this coordinator skipped providing food to my son who had been resting between me and my spouse, when my wife required to provide food for him, this coordinator went angry, and stated she can't provide anymore food for all of US (she may have believed she previously offered food for my boy), she created encounters and directed additional coordinator to not provide food, all of the guests close by tool all of this dram. Is that this the way in which a coordinator been educated to act in from of 180 traveler?
That Is disgrace for this wonderful country as well as for a number one flight company to deal with / account guests of various shade and faith differently. I work with an extremely respected company, who contemplate Continental like a companion, I'm compelled to consider this issue as much as the most effective.
Our boy asked me “dad why you selected continental to Fly”. I noticed my 7-year old child informing her mother that she'll come up with this “mean conduct of Continental coordinator “on her college diary.
If you want me to recognize the coordinator for you please feel liberated to get in touch with me.
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