Our Long Beach car loan was sold to Americredit, and unlike some unfortunate others, we did receive the letter notifying us of the change. However, we found that Americredit CHARGES us $5 every time we pay our bill online! I pay ALL of my bills online, and have for years, and I have never been charged to pay any bill online! I am outraged that I have to PAY extra to pay them money! I complained and argued with a customer service rep over the phone and he would not budge on forgiving the $5 charge. I told him how ridiculous that charge is, and said that I would re-finance just to get away from that company, and he told me that I could either mail my payment in or set up automatic payments to avoid the fee, and I laughed. Stupid. I am a customer, and I feel that being charged an extra $5 on top of the interest they are receiving off my loan is not only unreasonable, but should be illegal. Unfortunately, it was not in our best interest to refinance (oh yeah, I tried), so I have written emails to Americredit complaining about this charge, but I have yet to receive any response. Hmmmm. So, if you have a choice, go with another company. We have had Wells Fargo for several other loans and they were wonderful, and there was NEVER a charge to pay a bill, online or otherwise.
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