I went to Pep Boys in Brookhaven for the first time and was very optimistic. I wanted to get my car inspected and buy some tires. They service people were very helpful, especially Bob. I was called with an estimate of my charges and gave them a go ahead to complete the work. When the work was done, I was directed to the cashier to pay my bill. I handed him the envelope and was charged an amount less than my phone quote.
Since I was in a hurry, I didn't question it - - I presented my credit card, was asked to see my ID and then signed for payment. I was also given a receipt. The next day I received three acusatory phone calls stating that I never paid my bill and was left a message that they would pursue litigation if I did not call in quickly.
When I checked my receipt, I had been charged for someone elses purchase. I won't be going to Pep Boys again.
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