Consumer complaints REVIEW:
Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.
In discussing customer service with Lucas Auto Care, consumer complaints is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended.in contacting consumer complaints, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.
Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained, ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.
Lucas Auto Cares owner, Tyger Lucas, spoke directly with consumer complaints to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.
When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.
To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, consumer complaints is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.
After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, consumer complaints will be the first to know.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
=now to the original report that was filed
= EDitors NOTE: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow consumer complaints to contact every person who filed a complaint so they can make things right with them. We do this to confirm that the complaint was resolved, consumer complaints emailed the author of all the reports that were filed, one of the reports about Lucas Auto Care, and the author responded back with the following update:.. Following my initial report on this web site we received a call from Mr. Tyger Lucas. Mr. Lucas stated that Lucas Auto would work on my car until the problem was solved, at no additional cost to us. His staff on Grant Road has been very customer focused and have done everything in their power to resolve the problem with the car to our satisfaction. It obvious that some of the reports were not posted by real customers and some did not ever reply. Consumer complaints always emails everyone that files a complaint to make sure that the member business makes things right with every customer, no matter what happened in the past.=complaint VIP Arbitration Program
In re:
Lucas Car Care,
Complainant, v.
Jayson Moody,
Author.
Consumer complaints No.:
307361
Arbitrator decision
Bruce Meyerson,
Arbitrator
Complainant, Lucas Car Care, has challenged the truthfulness of certain statements (each, a Statement) posted by Author Jayson Moody on the complaint website at usacomplaints.com on February 8 as complaint No. 307361 (the Report). Both the Complainant and the Author (together, the Parties) have agreed to submit the dispute to the complaint VIP Arbitration.
In addition to challenging the statements made by the Author, the Complainant is also challenging the status or role of the Author. The Complainant states that the Author is a former employee of the Complainant whose employment was terminated in February. The Author has not disputed this information.
Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant and the Author, for determination of the truth or falsity of the Statement. I have been asked to decide whether the preponderance of the evidence submitted established that each Statement is true or that it is false. If the statement identified by the Complainant is determined to be an opinion, that determination will be the only determination made as to that particular Statement because an opinion can not be determined to be true nor false.
Each challenged Statement submitted by the Author is set forth below together with my comments and ruling:
1. Statement: Work gets sold and paid for but not done on unsuspecting customers vehicle.
Discussion: The Complainant has provided a declaration disputing the statement. The Author had the opportunity to provide evidence supporting the Statement but did not do so.
Ruling: I find this statement false.
2. Statement: On one occasion, the owner first hand, gave orders to sell a body control module $900 to a customer that only needed a $39 brake switch. This customer did not need nor receive a body control module, just paid for it!
Discussion: The Complainant did not provide evidence directly contradicting the allegation that a customer was charged for a part the customer did not need. The Complainant has provided evidence that it does not charge customers for parts they do not receive.
Ruling: The Complainant has not produced evidence to sustain its burden of proof with respect to the Authors contention that Complainant provided a part to a customer that the customer did not need. The remaining claim in the statement is found to be false.
3. Statement: This company also has a bad habit of selling $250 brake jobs and putting $12 pads on the customers vehicles and telling them they got factory OEM parts. When in fact they came from Advanced Auto Parts.
Discussion: The Complainant has provided a declaration disputing this statement. The Author had the opportunity to provide evidence supporting the Statement but did not do so.
Ruling: I find this statement false.
4. Statement: When customer asked for her money back she was told by Tyger Lucas AKA owner of Lucas Car Care, that he could not keep her as a customer, so why give her money back.
Discussion: The Complainant has provided a declaration disputing this statement. The Author had the opportunity to provide evidence supporting the Statement but did not do so.
Ruling: I find this statement false.
5. Statement: The first time she turned the vehicle off the symthom [sic] reappeared as they knew it would because nothing was EVER done to the car.
Discussion: The Complainant has provided a declaration disputing this statement. The Author had the opportunity to provide evidence supporting the Statement but did not do so.
Ruling: I find this statement false.
6. Statement: These are just a few examples of this company, knowingly and willingly taking money with NO WORK DONE!
Discussion: The Complainant has provided a declaration disputing this statement. The Author had the opportunity to provide evidence supporting the Statement but did not do so.
Ruling: I find this statement false.
DATED this 23rd day of March.
Bruce E. Meyerson, Arbitrator
On more than one occasion, I have seen first hand the owner, of this company spoon feed a line of B.S. To the patrons that frequent this establishment.
I have also witnessed, first hand, this company call customers and sell them $500-$2,000 worth of work to there vehicle before a technician has ever diagnosed it.
On one occasion, a customer came in late in the day complaining her car would not move from park to drive. Customer made it very clear that she had to be on the road to go to Louisiana to watch her grandchildren while her daughter had brain surgery.instead of fixing the vehicle to be problem free it was pulled around back of shop. The customer was told it needed a brake switch, reverse lock out switch, and was informed it would be $600. Customer agreed and authorized work. Being 5 P.M. On Saturday it was impossible to get any parts from the dealership. The customer was told it was fixed, paid for the job, and left.
! I urge you or anyone reading this to spread the word on how this company treats there customers!!!
Not smart as me! Houston, Texas
U.S.A.
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