I leased a 2002 X-Type Jaguar from Woburn Foreign Motors in January. Have since had 5 service calls for door problems (getting locked in and out intermittantly). How inconvenient is that, not being able to get in your car without going through the rear door.
The Service Manager (John Aldinger) can not seem to figure out what is wrong, was nonresposive to our requests for manufacturer information so we could send a "Lemon Law" opportunity letter to them. When we take the car on it's 60 mile trip for service every two weeks or so, we get a Camry to drive. Now, don't get me wrong, Camry is a nice car, but we pay $ for a Jaguar, why is the dealership giving us a Camry as a loaner?
We got the address for the manufacturer online, wrote an opportunity letter and gave them 7 days to respond, they responded after 10 indicating they needed 15 additional days to gather information. After the additional 15 days were up, we got no response so we called. After several calls we were told that they needed yet another 15 days to respond as they had not finished "gathering information"... Basically we are getting the run around. At my whits end, paying big bucks for a piece of crap car that locks me in and out.
UGHHHH, I will never buy another Jaguar, it is an electrical nightmare. Not to mention that when we bought the car they were friendly, helpful, all over us... Now that we have a problem the salesman doesn't' even acknowledge us when we go in.
Daniela
Hudson, New Hampshire
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