Recently Ezlube was on the spot light for giving a bad service and making repairs that were not necesary. Unfortunaly This bussines is not the only one that gives a bad service to their custumers.
Two months ago i took my truck to "Break Masters" to serve my breaks. When i got my truck back I notice right away that the breaks felt spongy and my breaklight was on. I took the truck back to Break Masters, but they did not want to honor my guaranty and If i wanted they to look at my truck again I would have to pay them again to do so. They also said that the poblem were not my breaks but my wheel bearing. I tried to come back 3 times since i keep feeling a problem with my breaks, but they keep asking for money. After 3 days my truck started to smoke and i had to toll it to a chevron. I Left it there and when i came back the first thing they said and i quote"Who toched your breaks, because whoever that toched your breaks did not stall them right." Break Masters did not instal my breakes right which lead to a $3,000.00 dollars in damage. Break Masters are dening they had to do something about it. They keep saying that the problem was caused by the wheel bearing., but the people of chevron said that was a lie, and they even investigated the broken parts, and all lead to the breaks. I investigated more and all agree that the wheel bearing was not the problem but the breakes, I call 12 repair shops and dealers. As I investigated more I really felt uneasy since it was not just a simple error. This error could've serious consequences since my truck is 6480 pounds I could've got in a serious accident and lose my life or hurt someone else. I live in woodlandhills and work in oxnard and i go up and down the mountain. I could've being atrocious of my breaks failing so bad that i would ran someone. I tried to tell this to Break Masters but they actitude did not change. First they treated me horrible, they did send a person to look at the truck but he claimed that chevron wanted to make money, later they they call me to compromise just for half the money. But why do i have to pay for their mistake so I went to the better bussines bureau and the The Bureau of Automotive Repair and when I did Break masters told me they would not compromise with me anymore and I was by my own. I also discover that break masters has many complains for many people. This is an injustice this bussines should be close for good.
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