I bought a new 2007 Toyota Corolla in June. I was very happy with the treatment that I received. I told many people about the dealership and about how professional I thought this dealership was. Things went smoothly with my purchase, but when I referred my brother, to the dealership, things went sour. He bought a used vehicle and an extended warranty, and with taxes etc., he financed about $17,000. My brother works hard and does not make a lot of money, but he needed reliable transportation so that he could get to his job. When he purchased the car, first of all, he was told that it would get about 18 miles to the gallonhe gets about 14. He wanted to trade it back in right away when he found this out, but was told (about a week after he bought the car) that they would deduct $3,000. And treat it as a trade in. He asked about buying a new car, and was told that his payments would be about $50. To $100. Higher with a new car. The overall tone of the people that he dealt with was abrupt and rude. Heartless, including the owner and most sales managers, just like the stereotypical used car salesman, which most people try to avoid when shopping for a car. He then started having other problems with the vehicle, like the power seats did not work, the radiator fan did not work, and to have these things fixed required him to pay an additional $100. Deductible, a week later another fan stayed on constantly and caused his battery to drainhe is now being told that he has to pay another $100. Deductible to have it fixed. The car is dead in the drive way right now. When a customer pays over $17,000 for a car, I think that they should be able to expect a reliable product. I would also expect the dealership to stand behind what they sell, and to treat a customer with some amount of respect and courtesy. We are told that there is nothing else that we can do. I will never do business there again... And you shouldn't either.
Kelly
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