I had leather sold to me by the Louisville KY Scion dealer at the time of purchase and installed by them. They never told me that even though I bought the leather from them and had them install it and the car had 1 MILE on it at the time of purchase that the leather completely voided my factory warranty.
I am having trouble with the driver side leather lifting on the door panel and Scion/Toyota is refusing to fix it, stating that it is an "aftermarket product" even though they did it!!! It is absurd that they swindled me into buying $1500 leather on a brand new vehicle knowing that when I drove it off the lot I no longer was entitled to my warranty. That is the whole reason that I bought a new car!!! They never informed me of this before I chose the leather option and paid cash for the 2005 vehicle.
I have a case # from their customer service line and have tried to remedy the situation with the dealer, general manager and the "Toyota Scion Customer Service Line". Their only response is that I should have read the fine print about the warranty information when I bought the leather option and signed for the vehicle. I feel that I have been mislead and am looking into legal action. Being that I am military this would greatly hinder this dealerships sales Considering their close proximity to the base as well as the other dealerships that they own. If I were to win the case I have valid cause to have the dealership blacklisted from military purchases, yet the dealer still won't budge.
My brother in law worked at an undisclosed dealership and says that they did the same thing there becuase most people will never have a problem with the option they purchased and therfore will never know they have been swindled. Those that do have a problem usually deal with the outcome and fix it themselves and hardly anyone pursues the issue.
Well, I am not going to be lied to and cheated out of my warranty on a car whose title says 1 mile!!! Everyone should know what Toyota Scion of Louisville did and how they do business with the surrounding military community and anyone else they may come in contact with. Buyer beware of toyota scion of louisville!!!
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