I've been a member of Good Sam for over 18 years and never had a problem until lately when I had diesel fuel pumping out on the engine, road way, and finally stalling in a parking lot in Monroe Washington. I called Good Sam and spoke with the agent there. I was told he had moblile mechanic available and would send him out to where i was stalled off Highway 2 and Frylands Blvd in Monroe. About and hour later Good Sam calls back and said the mobile mechanic backed out and that he had a Mechanic available in Monroe at Dynamite Diese; that could fix it and would send a tow truck out in about a half hour. After about a half hour I get a call from Good Sam stating that Dynamite Diesel won't repair Diesel Pushers in fact no one for 150 miles wants to work on Diesel Pushers and that no tow trucks are available to tow diesel pushers. So the Monroe Police drive up to check out my problem. They get Dick's towning from Everett to show up in about a half hour or so.
Dick's towing tows our RV to Wagley Creek Repair in Sultan where it was received by the owner and we were told that they are competent and would be able to fix it. Then the Tow driver wanted payment. $488.00. We told the Driver we had Good Sam ERS and we were told that they only accpet cash or credit card. We handed over all of our savings and sent the bill to Good Sam for reimbursement.
Then when we called Good Sam ERS we were told it takes at least 10 business days to send us a claim form. After sending in the claim with the Recepit for $488 and waiting to get money we called Good Sam ERS and they told us it takes 3 to 4 weeks to process the claim. It says in the Good Sam ERS as follows:
Q: Does the member have to pay for the service and then submit a receipt for reimbursement?
A: Not in the U.S. And Canada. Good Sam RV ERS provides Sign and Drive service. All services are prepaid so you don't have to deal with forms or red tape.in Mexico, however, a claim form must be submitted for review and reimbursement. See Member Benefit Brochure for more details.
Good sam ers lies about their service and breaks their pledge
Bruce & Wendy Gold Bar, Washington
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