Approx. January 1997 purchased Used 1996 Plymouth Voyager that had supposedly been safety checked. Oil was filthy and needed changed; as well as all reservoirs needed filling. Gas leak found first night in my garage, which took approx. 5 trips to your shop to fix. No compensation offered or given for my time.
I know for a fact the oil had never been changed in van as oil filter still had paint from assembly on lower half of canister.
. Purchased GMC Sonoma 5/24, salesman Bob Inners, questioned specifically concerning safety checks and my concerns about brake squeal, told it was absolutely safe, would not have been on lot if brakes with less than 50% pad, all reservoirs checked and topped
5/25 returned to dealership with Sonoma, informed Mr.inners and another associate that oil was filthy and I changed it, also had to top off all reservoirs except power steering and tire pressure was 5 to 15 psi under recommendations, brakes continue to squeal and I don't think it is rust. I was again assured brakes had to be ok, assured that truck would not have been placed on lot if failed safety check, call for an appointment to re-check. Mr.inners offered 2 free oil changes at that time, I told him one would be satisfactory if I could have truck re-checked.
5/28 dropped off Sonoma at dealership for check up, informed by Paul Crowe truck had never gone through safety check or had any service of any kind preformed was told that they would now check it and as further compensation give free oil change and told that still had 3000 miles of manufacture warranty, I expressed concerns at that time about integrity of shop and ask what recourse I would have if not satisfied, was told I would only have GMC warranty, was told absolutely no extension of warranty would be given other than manufacture and parts replaced (given vehicle to drive for the day while truck in shop)
6/10 Service engine soon light of Sonoma on, Sliman's notified, told I could bring it in for check on 6/11,
6/11 in shop approx, 30 minutes, told warranty work, I have to take it to Bob Morris unless I want to leave it there with no idea when it will be returned.
I use my time to go to Bob Morris 6/11 approx 2.5 hours and again on 6/19 approx 45 min to have problem resolved.
7/15 in to Sliman's for first of what I think are 2 free oil changes for Sonoma, I'm informed they (Paul Crowe and Bob Inners) thought it was only one, I state I thought it started out as 3 but settled for 2 (I had to explain this to Paul Crowe and Bob Inners), salesman states well if that's how I feel since it's only $20 just call to schedule the next one (just like I thought I was supposed to this time)
Contacted in writing 7/18
Reported to eComplaints.com 7/31
Reported to Better Business Bureau 8/8 dealership advised
Reported to Dodge Customer Service 8/8 dealership advised
Reported to attorney general consumer protection division 8/19 dealership copied
Bob
Elyria, Ohio
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