My Wife and I age (35,37) with 3 kids purchased a 2007 Nissan Quest Van from TOWN CENTER NISSAN IN KENESSAW, GA loaded with all the options so we were told. When we initially spoke to our salesman we told him all the options we wanted the vehicle to have. They brought out a vehicle that was supposed to have those options.
We specifically ask for the model with the Navigation System, they showed us a Van with an in dash monitor along with all the other options that we requested. We hadn't owned or operated a vehicle with a NAV system, so when they told us "It would need to be programmed for it to work" we believed it.
We were told to get familiar with all the options and come back to get the NAV System programmed. We returned 2 weeks later to the dealer so that they could program the NAV System and after 5 or more dealer reps scoured the vehicle it was known at that time that THIS NISSAN QUEST DID NOT HAVE A NAVIGATIONAL SYSTEM. Our salesperson's response was "We Goofed". YOU DAMN RIGHT THEY DID.
Now when I try to call them for some type of remedy to their unprofessional sales staff and incompetence. My calls are not returned. I guess the 40,000 that was being spent isn't enough for at least a KISS MY A*" we sold you the car so stop calling us phone call.
I was told the owner of the Dealership. RON SWATTY isn't available for customer contact. The Dealer's General Manager KENNY GRANT will not return any call nor will he even talk to me about this experience at his place of business.
This was our first experience buying a non-domestic vehicle I never had purchased one before and now I know why. My advice for anyone wanting to purchase a NISSAN or a non-domestic vehicle DONT DO IT! I will never buy another vehicle that is not a CHEVY, FORD, or CHRYSLER.
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