Great West Chrysler Dodge Jeep Mission Statement: To provide our customers with a shopping, buying, and service ownership experience that consistently satisfies each individual's needs and exceeds their expectations in a comfortable, supportive environment.
I am deeply sorrowed by my experience with your company. I have been a long time customer of yours having purchased no less that 3 previous vehicles from you.
I came into the facility on Friday to discuss the future tradein on the Jeep Cherokee which has its lease expiring in 3 months. AT that time I was directed to talk to a fellow by the name of BRAD. I spent considerable time with this fellow discussion my options and even went as far as to take a couple vehicles for test drives.
I am looking to purchase 2 vehicles on or before my lease expires in June. (My wife and I have recently given birth to a 3rd child, it't time for a 2nd vehicle and I need one to replace my jeep.)
I even went as far as to fill out the necessary applications for financing, and pending a few issues was willing to purchase the vehicles. Brad told me that I had to put down a deposit of $500.00 on the two vehicles to hold them. I agreed to $50 each for a total of $100.00.
At that time I was very clear to BRAD that my wife had to approve of the vehicles and that I wanted to take the vehicles out to a 3rd party for inspection.
Brad guaranteed to me that at no time was my deposit at risk.
My wife and her father was in on Saturday to look at the vehicles. At that time we realized that both the vehicles had previously been in accidents.
I spoke with Brad on Monday and told Brad that I was uncomfortable with purchasing these vehicles and because I still had 3 months till I had to turn in my jeep, thought that perhaps I should let the hold on the vehicles go and take some more time to look for other vehicles. I told him that I would be in on Tuesday after work for the $100.00 refund and He said that it would be ok and that there was no problem with the deposit being refunded.
On Tuesday I came in about 5:30 and mentioned to Brad that I felt that the price of thepurchase offer was about $1000.00 over valued, and that if he could find a way to reduce the offer by $1,000 that I would feel comfortable taking the vehicles out for 3rd party inspection, since the vehicles had been in an accident. He was agreeable to this and went to talk to some fellow by the name of Peter for approval.
Peter came over to me, very hostile, and started yelling at me about how he just spent $1,300 in fixing these vehicles and that I had to take them. He even went as far as to suggest that I had already signed the paperwork.
At that point, I felt very uncomfortable with the whole situation and simply asked for my refund.
Peter overruled the Guarantee I had from Brad and I was told that I would not get my $100.00 deposit back. I can understand that Brad was put in a very awkward position He had guaranteed me that a refund would not be an issue as I have been a long time customer and would be purchasing 2 vehicles from Great West Jeep within the next few months.
He was, however, not willing to go against the wishes of Peter (his boss???) and apologized and told me that he was very very sorry. He said that $100.00 was not worth his losing his job over. I asked him about his word, and what it meant to him. He agreed that he had told me one thing and that this Peter had over ruled him. Again he apologized, but he could not give me my deposit back.
I am not quite sure exactly what happened here, but I would appreciate a response back from someone. I would especially appreciate my $100.00 deposit back.
Lucian
Edmonton, Alberta, Canada
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