My wife leased a Cadillac Escalade from Nabers. Nabers has the customer fill out a GM customer satisfaction survey. They promise you a voucher for a full tank of gas for filling out the voucher. It was late and my wife had to take delivery of the Escalade dirty because the car wash was closed down. This was disappointing to her and she noted it in the survey.
Although the sales staff was friendly, when my wife returned to have her Caddy washed and to retrieve her voucher, a man by the name of Nos severly berated her for not having 100% satisfaction on the survey. He refused to give her the voucher and humiliated her in front of all the customers present. She cried in front of everyone and was absolutely disheveled. Nos is fortunate that I was not there, it would have been a very ugly scene.
Also, paint was chipped off the hood. We noticed this after about 4000 miles. We know that it didn't happen while we were driving it. However, there's been more than one time when the Escalade has been left at Nabers for a little work and has been returned with many miles on it even though they report it wasn't taken anywhere. Nabers refused to do anything about the chips. Friends with Caddys from other dealers say they know their dealer would address the issue appropriately.
Nabers services their customers grudgingly, and, when you are talking about a $55K plus vehicle, that's intolerable.
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