My car is an 87 pontiac trans am gta
the maaco in anaheim ca 92806, at east la palma has to have the worst customer service in the world.
I went back there to have a few things corrected on my car like: over spray on my rims tires and caps, chips of paint missing, painted over little dust rocks on hood, put my old lock from my old door to the new door, and clean over srprays throught out the car, and the middle rim covers for my car which cost 100 for the whole set.
The shop supervisor that i talked with told me he will correct problems, and then he told me that for them to get the car perfect the 1st time was for me to stop visiting my car everyday. (i was intentionally visiting my car to actually see if they were working on it but that was a lie.
I called them and asked but ofcourse my car was sitting in the parking lot collecting dust.) then i got mad because of his comment due to the fact i wasnt allowed to see my car. Then he told me that i should have told them exactly what to do so the mistakes wouldnt happen.
So i went home made a correction list for maaco and with specific dirrections and instructions written.
He also told me that i shouldnt expect perfection because they are a production shop and nothing will be perfect but the actuall owner told me that when they are done with my car it will be "tits perfect" so i was like cool. Then when i mentioned this comment he said he never said that to me, so in other words he lied to me.
I made a comment to the boss that i dont like his shop supervisor because of the comment he made to not being able to see my car and he should do something about that.
So when i went back to pick up my car i ask the shop supervisor if my car was going to be done today (12/29/05) and he ignored me like i wasnt there at all.
So i was like fine to myself and looked for the owner or boss. Couldnt find him so i asked where the boss was and no one knows in the shop since no one there speaks english (only spanish speaking workers).
So i did the next best thing called the maaco i was at and hoped that the shop supervisor will pick up the phone. And he did and ask where was the owner at and he said he will be back in an hour.
I hung up the phone and when he walk out he say me with the phone, so he guessed it was me on the phone that called. I told one of the mexicans that works there to get him and the shop supervisor got up in my face talking shit to me.
He said i dont appreciate you telling me what to do and getting mad at me. (but i remember in the last 2 days he told me to tell him what to do and make a list so i did and i got at him becuase of the comment he said that i couldnt see my car).
So i was talking back to him angryli. Me and him where screaming for like 5 mins atleast and he mad a treat to me that he is going to call the cops and i told him go for it. I'll wait right here go call the cops.
So he went to the back and called the cops (so i think) but instead i found out that he called his boss. 1 minute later he came back to me in my girlfriends / future wife cars and started screaming at me again. He asked me if i didnt like him and i told him yes i dont like you at all. Then he asked me if i wanted to fight him and i said no. Then i asked him did you call the cops and he said there is no need getting the cops involved (then i started to laugh). Then he just keep talking and talking and then asked me for explanation why i dont like him.
I tried explaning but kept cutting me off so my future wife told him to let me explain and close your mouth for a min.
Then he yeld at her which made me even more madder. (one universal rule dont ever yell at a woman especially the one im are going to marry).
Then i treathend him that if he wants me to call the cops. He kept ignoring me and didnt want to answer the question. So finnaly he said no and i was laughing again.
Then the owner came by and he was briefed by the shop supervisor. Then he was talking to me about the problems and told me that they are a production shop and i shouldnt expect perfection and that my car was a piece of shit before they painted it. And he treatened me by calling the cops and i said you know what call the cops then.
Then he said there is no use of getting the cops involved in this situation. To me every time they made this treat they dont fullfill it instead they keep saying no its ok, no need for the cops.
Then i asked him do you want me to call the cops and he said no need to. For the corrections that i told them to to like the caps for my rims.
I told them just to clean the over spray on all 4 caps.instead they painted over it and told me that i bought them like that for gm. And i told him they are original gm restoration parts and showed him the stickers that go on the caps and he was shocked.
Then another gentlemen came by and told me that they did spray over it to correct the problem. They told me they will sand the caps down and re-spray it.
In my mind there is one problem they are plastin and its hard to make the plastic look like the way i bought them. I told the owner ill buy a new one and bill it to him.
He said i can do that but he will trow it right in the trash. But he insisted that they will make it look better than brand new so i said fine.
Still they didnt correct the other errors on my car but they havent heard the last of me.
Richard
Anaheim, California
U.S.A.
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