In mid September I bought a new tonneau cover for my husbands '94 Ford F150 through truckaddons with the help of a salesperson, because I wanted to be sure it would fit correctly. Well, it didn't. It was too narrow for his long-bed. So I called truckaddons on a Saturday morning and told the guy what was wrong and he said, "oh, yeah, that won't fit, I'll have the correct one shipped off and you will get it by Wednesday and we'll have UPS pick up the wrong one."
Wednesday came and went and nobody came to pick up or leave anything. So I called back and was told that UPS would be there on Thursday or Friday to pick up the cover but nothing new would be delivered to me until they got their part back.
Saturday morning came and UPS did not so my husband calls up truckaddons to find out what is going on and the man laughed at him, not good. My husband lost it and the truckaddons guy hung up on him.
So I finally talked to oh, 8 different people, each one with a different story, even promising that the manager would call me to make it right. Then I was told that I must file for a return on their website and wait for an RMS number which I would get from an e-mail from them. I actually had one gal who was smart and told me that they don't make those tri-fold covers for a '94 Ford F150 and the guy who sold it to me was "an idiot."
Now I'm getting a little worried because they only allow 30 days for returns and I've wasted over 2 weeks in this runaround. I do what needs to be done and wait and wait and wait for this stupid RMS number. Nothing. So I called my credit card company and told them my story and that I was disputing the charge.
Actually this is the best thing to do for anyone in this situation. The credit card dispute department was very sympathetic and said that this should get their attention. I got my RMS number 2 days later. Shipped the thing off on October 3 with their pre-paid UPS shipping label (because they are not allowed to charge you for shipping on a wrong part.) Ordered a cover from another company and said good riddance!
I got a phone call today from my credit card company stating that Trailblazers was disputing my claim because they never received their cover! Remember everyone, keep your tracking number. I had to go to the pak and ship place and retrieve all of Octobers numbers and went through them on the UPS website punching them in to find mine, and sure enough, there it was. They received it on October 5 at 9:59 A.M. At their dock signed by Moore.
My God, I have never been through anything like this in my life, and I am in customer service. I would have been canned 20 times over for such disregard. Let the Buyer Beware. I would definetly avoid this company
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