On July 5th, I purchased a Pace Edwards Tonneau cover for my truck for a price of 684.99 shipped. I decided to go with truckaddons.com because of their return and price guarantee policy.
On July 12th, after multiple emails to ALL of their staff, I decided to check back on the site because I still had not received a part that was suppose to be sent to me. The company never sent me any tracking numbers and the company refused to at least email me a response. After I emailed them ALL again, they finally sent me an email.
I received my part before they ever gave me a tracking number after numerous requests. While I was checking the site, I noticed that the price had gone down on the item I purchased. Going back to their 30 day price guarantee, I asked them to review my item for a refund of the difference.
Rob, emailed me and stated that I was not getting a refund because..."Just like if you bought gas today and its 5 a gallon, and tomorrow its 2 a gallon, there not gonna refund you 3 a gallon for the gas." After getting that sarcastic remark, I called Larry, a manager there, and he assured me that I was getting a refund because of the company's 30 day price guarantee. He also stated a female within the customer service department will be refunding me the difference via my payment method, Paypal.
Now, after a week, the company is denying that claim... Saying the following "All sales are final. The price of an item can and will change daily. If you are asking me to give you a refund because now we sell them a litter cheaper. Does that mean next week when we have them for a $100.00 more you will let me charge the new price then. We don't charge you more when the price goes up, and we don't refund when the price goes down." This is also an unacceptable, unprofessional remark. And I do not appreciate being lied to. A manager told me I was getting a refund and now they are denying it despite their 30 day guarantee / price match..
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