I was paying pills the week of the 11th. I always pay mine online through my bank, but I can not pay my insurance online b/c it never gets there in time, sooooooo... I paid the insurance over the phone. It was $85.94... A couple of days later I check my balance online. I was in the negitive. So I was mad, I thought my husband had over drawn the account.
NOPE THE F*ING Insurance company took out $244.93??? $158.99 more than I confirmed I was paying them???
What did the customer service people say to me on the phone? That I was a retard! Yes, she went there! I have been going off! I have had 3 things bounce now because of them, which is $33 a piece. The insurance company refuses to pay them back to the bank. So now that is $99 that I don't have-which makes my account now $109 negitive!
They are saying I accidentally said $244.93. What I am wondering is how did I accidentally agree to pay $244.93 instead of $85.94? I know my money and how much I have to pay, I even told the lady look I have NEVER paid you more than the minimum... Why would I do something different now?
When I was talking to a lady today and told her the woman called me a retard, she happens to be the manager of the customer service, I hope not for too much longer!
I have called like every 10 minutes, complaining to everyone I can talk to. The B*ch Bernie who is the manager of customer service, I have told them all about her calling me a retard. Can you believe that?
They are ruining my life because of a freaking computer glitch. I am so far in the hole now I don't know if I will ever get out!
If you are looking at these to decide wether or not to use this insurance company... DO NOT USE THE HARTFORD/OMNI INSURANCE COMPANY! They do not give a flying F* about you!
Kelly
Ashland, Kentucky
U.S.A.
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