I went to buy a new Chevy Silverado at Bill Heard in Scottsdale, AZ. This was my first dealership car buying experience, and definatley not a good one. First off, very few vehicles had prices posted in the windows. This meant that you had to trust the dealer on the MSRP. The truck that I ended up getting had a price simply typed onto a piece of paper - not a manufacturer's sticker.
Once I agreed to buy the vehicle, my salesman's supervisor came over. We haggled for a while over the price. He eventually quoted a price that I thought was still to high, but i finally agreed. He stated that it was for 5 years which after I read the fine print ended up being for six.
This supervisor plopped down the paperwork for me to sign and just stood over my shoulder. I asked him to leave me alone while I read it. He said "You actually want to read that?" and huffed off. One page caught my eye - it was a page listing $1500 worth of options. I stated that I did not want any off the options, and the supervisor said that they are installed on every vehicle, and you must buy them. They were window tint, an alarm, an extra layer of clear coat on the paint, and an extended warranty on the window etching.
The supervisor then said that they were unable to run a credit check due to computer problems. He demanded a $2500 down payment, and no less. I only had $1000, so I put it on my credit card (huge mistake).
When I got into financing, they gave me a 14% intrest rate. I was upset because my credit is perfect, but they blamed it on computer problems. My financing officer Lucy Tucker, argued with me forever over various warranties and was upset when I refused them all. She did not want to take no for an answer.By this time, I was very upset, because I was getting screwed all over the place.
When I got to my truck, I found out that all of the options that are supposedly installed on every vehicle was not on mine. No window tint, no alarm, and there was still manufacturer's tape on the truck, so there had not been an added layer of clear coat. The warranty on the window etching was BS to begin with, so I was really upset. Once I got home, and looked over all the numbers I found that I had an extra $800 added on. I later found out that this was an additional extended warranty on top of the extended warranty on the window etching that I did not want in the first place.
I went back into the dealership, and they offered to lower my interest rate to 9% because they had finally done a proper credit check. The only problem was Lucy Tucker would only lower my interest rate if I signed for a $2000 warranty. (These guys get commssion off of warranties, so she was just trying to get a buck) I signed the paper work, so I could get the lower interest. I also argued with Lucy about the options that I paid for but did not have. She refunded the additional $800 but not the $1500 in options.
I cancelled the warranty within a week to get my money back.
As far as the $1500 in options, it took nearly a month and a half of calling the dealership repeatedly before they refunded my money. I did get it back, but i am still at a loss. I had to pay sales tax and interest on this money that Bill Heard decided to 'borrow' from me.
I would never again step foot into this dealership. I have to drive past this place every day, and it upsets me every time. I strongly suggest to never go to this place unless you like to have your money stolen
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