Crescent Bank is the third bank to hold the loan on my car, the original being American Investment Bank (a whole OTHER story!). Anyway, I called to find out why the loan balance was so high, when I only had two payments left on a 60 month loan (Maturity date of October) They told me that I had extended the loan and the maturity date was now January.
When I asked them to provide me the date that I extended my loan, the person that I spoke with said that he didn't have this information and I needed to contact a Customer Service Manager. Can I get a Manager on the phone? No. Then they said that there was a repo order and it "may be $75/it may be $400".
No one seems to know how much it is and if I don't pay it, they will come get my car! How can I pay it if they can't tell me how much I owe? Thankfully, I am a pack rat and have the original loan document and all of the cancelled checks backed up by account statements. Even when I said this to them, they still said that the loan matured four months after it really did mature. Who ever heard of a 64 month loan?
Please, please, please, be careful before signing your name to any loan involving this bank. Their record keeping is shoddy to say the least and they have absolutely no idea what they are talking about.
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