It's ironic that the company that first directed me to the complaint, American Auto Warranty and it's founder Jon Zybendos seem to have vanished, although the website is still active.
AAW, in fact Mr. Zybendos himself sold me a warranty with Royal Administration Services. Now as for Royal, I have nothing to complain about. I have only used them once and that was for a roadside assistance call which they handled no problem.
However I wished to make an inquiry with AAW about the "peace of mind, 100% refund guarantee" that you will see on their website. My only reason for this inquiry was that I have not had the vehicle all that long, and the horrendous upsurge in gas prices is making it in my best interests to downgrade to a smaller and more fuel efficiant vehicle.in all honesty, you really can't use your warranty as any kind of "bargianing tool" when you go to sell your car. I asked Royal, and they said that any refund had to be handled by AAW.
The 2 phone numbers posted on AAW's website are no longer associated with them. 1 of them is now for some real estate company, and the other has some woman on an answering maching stating "sorry we missed your call, leave a message". Ialso have received no response from e-mails that I made through the "contact" link on AAW website. A search through the national toll-free phone directory does not have any information on AAW.
Jon, if I am mistaken in all this I do apologize and will be glad to inform The complaint of my error, but I will assume that AAW is out of business and turned out to be one of the 'fly by night" warranty companies that you claimed to be so above. I just hope that Royal Administration will serve me well. Apparently I have no choice but to retain them.
Has anyone else had this issue??
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