I bought a 2005 Chevy Uplander from Mills Chevy in March. We have had numerous problems with them.
First off, they screwed up our pay off on our old van by $4000.00, then tried to get us to pay for THEIR mistake. I brought the mistake to their attention several times and they chose to ignore it, they were selling me a car, so they didn't care! I then again brought it to their attention 3 weeks later when GMAC took a payment from my checking account for the car I didn't even own anymore! They have some real smart people working there I tell ya!
Number 2: we drove our new car, OUT OF THE SHOWROOM, and got 4 miles down the road only for the check engine light to come on. Needless to say i should have told them to shove it then! EGR valve was stuck, no biggie! The battery was dead when we bought it, so they EGR thing didn't surprise me! What did surprise me was that my interior and exterior lights pulsated after the sun went down, my car was losing power, and my door locks would lock and unlock on their own.
So I took my car back to Mills to have it looked at. I was told after the THIRD TIME of having it in the service shop for the same problem that I wasn't used to driving it yet and it was a little bigger than I was used to and I needed to just drive it a little more and attempt to get used to the feel. (It sits on a truck chasis, so it's a little different than the Pontiac Montana I traded in, but I still didn't appreciate the comment, I ALSO OWN A 2000 CHEVY SILVERADO EXT CAB TRUCK, I KNOW HOW TO DRIVE A TRUCK) I have yet to figure out what my driving ablity has to do with the lights, but I said nothing.
So my husband and I took it back. AGAIN, for the same problem, right away, immediately after the technitian got in my car and seen my husband, they found the problem, the alternator, that I had been saying for 3 weeks, but I am a woman, what the hell do I know?
Well, since then, the car has been towed because it wouldn't start, the security features went bad, they called to tell me it was done and the problem had been fixed, so I drove in there to pick it up only for the car to not start when I got there!
It still has the problem with the pulsating lights, there is a tick in the engine, a whining under the hood, the DVD player and CD player were broken, they fixed them, I picked the car up on a wednesday, and by friday the DVD player was broke again, but they won't fix it, my On Star broke (that had only been used 1 time) it stalls at stop lights and stop signs, has a chugging feeling when it's in park (but Mills says that is normal) it overheats, the passengers seat was broken (but they compared that to the Uplanders on the lot and they all were loose) that was a lie, that finally got fixed after I threw an absolute fit about it being annoying and showing them that no other Uplander on their lot did that. THAT WAS JUST CALLED PURE LAZYNESS!
Some days my car doesn't want to start at all!
My husband and I are very upset with the way we are being treated. If someone buys a $34,000.00 car, it should run like you paid that much for it, instead, we got a car that's not worth 343cents.
We went as far as to try to trade it in and get something different, because GM won't do a trade assistance and they told me my car wasn't worth anymore than about $12,000.00!
WHAT THE HELL? I JUST BOUGHT IT BRAND NEW IN MARCH! It's not worth anymore than that because it has serious issues that can't be resolved because the mechanics that work at Mills aren't any smarter than the pencils they write with.
I am so irritated, I paid a lot of money for this car and should at least be compensated for the inconvenience of the whole situation.
I have put more miles on the rentals cars I get from Enterprise Rent A Car than I have my own. It has been in the shop almost 20 times, 17 to be exact! Don't you think if Mills cared about their customers that they would try harder than they are?
Ask me about Mills Chevy, I'll tell you! They are the biggest bunch of idiots that I have ever met. The sales team is great, but when it comes to finance and service, you'd have better luck letting my 6 year old son do the figuring and my 4 year old son to do the work to it!
It's all about money with them! Well, they've lost my service, the service of my entire family, amd the service of everyone who sees my car! I have wrote all over the windows.
They say
"I bought this lemon at MILLS CHEVY"
"Don't buy a car from MILLS CHEVY"
"This car has been in the shop 17 times"
"My other car runs!"
I said I would advertise for them, and I AM DOING JUST THAT!
Mills slogan is "If Anyone Can, Mills Can" well, Mills CAN'T do anything but rip you off and sell you a piece of crap car and pass it off as the nicest car on the lot! So my slogan for Mills "If Anyone Can, IT'S NOT MILLS"
Feel free to give feedback, I am sure I am not the only one who has had a problem with them.
I will not buy another car from mills chevy, i'd rather walk than have to deal with them again!
Alison
Reynolds, Illinois
U.S.A.
0 comments