To the Manager:
On Jan 25, I came to your store to have a NY state inspection for a sticker.
After some time had expired, I was charged $21 but was told that my inspection failed, and that my car had the following symptom:
steering wheele excessively tight. OH! And one my lug nuts was suspiciously missing. (what?)
I then left and went elsewhere: I had my car inspected, passed and have my sticker.
My complaint is this:
WHY did your employees NOT inspect for mechanical problems FIRST, and tell me that I cannot pass unless I have the problem fixed.instead they went through the whole process, and took $21 from me even thought I did not pass.in Massachusetts, you are rejected if there are signs of mechanical deficiency, BUT you do not pay any money until the sticker is issued.
Now in all fairness, as a former customer, I reject the notion that your employer claimed that the money went to the state, and cannot be refunded. I think I should be entitled to a refund. This is not an acceptable way to conduct business. I enclose a copy of your bill.
I hope you will do the right thing.
An irate former custome
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