Complaint / Review
Hertz Car Hire
Hertz's subsidiary firefly -pisa overcharged me

INCIDENT Sat 20 Jul
HEADLINE
Overcharged for Rental, 3 months now, no refund!

Rental on line, contract price confirmed for 16 days out of Pisa, Italy, reference # 1319942. Local agent: Firefly Car Rental (prev. Advantage, now subsidiary of Hertz). Computer software glitch at Firefly resulting in a 161.28 Euros overcharge to my credit card. Documented follow up with Economy Car Rentals, numerous times... Economy blames Firefly for no response back to them. All I get is sympathy, but NO REFUND.
Followed up with inquiry to Hertz, 2 weeks ago under ref.# 130928-000289... Nothing frpm Hertz.
Absolutely pathetic service from Economy Car Rentals... Professionals at Passing the Buck. STILL WAITING FOR MY REFUND
Hertz, you are the professionals here... Where are you when you're needed.