I have phoned and written several complaints re: a ripped couch. Complaining since December - and I am not satisfied with the response - $500 and keep the ripped couch or exchange the couch only. I don't see any reason why they would not provide me with a store credit instead of a replacement. I asked this to be escalated so today, the customer service called me and advised I only have the two options and then i received an email - with this one liner...
Hello,
Unfortunately as previously stated we are unable to provide you with any more options as the ones provided follow our Warranty Guidelines. Sorry for any inconvenience this may cause.
Thank you,
Customer Service The Brick Furniture Service Dept.
... I find the Brick to be insensitive to their customer base.
Buyer Beware I suppose..
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