The glendoras box
Toyota Motor Sales USA, Inc October 26
Mail Drop H200
19001 S. Western Avenue
Torrance, CA 90509
RE: Celestino L. Rivera, Jr
Account Number 0206116596
This letter is to express our complete disgust and disappointment with the way the people at Toyota of Glendora have handled our purchase of a brand new 2002 Toyota Corolla, which was purchased on September 20. They intentionally deceived me with the deal which I consider a fraud.
I co-signed the purchase for my sister, Elma R. Ombao, and led to believe that that was the case. Having a Tier 1 rating of close to 800 points, we were told by Mike Levine and a certain Mack (Sales Manger), that my sister cannot get a loan with myself not co-signing the loan. I agreed to co-sign based on the statement Mack made that I will only be the co-signer.in fact, my sister and brotherin-law can testify to that. Upon receiving the first payment stub, it indicated that I am the primary account holder. I immediately called Toyota Financial Services to clarify the mistake but I was told that since I signed the first signature of the loan papers I am therefore the primary account holder for the loan. I have been fraudulently led to believe otherwise. We agreed to pay a higher price and a higher rate of 8% with the assumption that the loan was going to be under my sister's name and I would just be a co-signer. Otherwise, i would have not made a deal or made a better deal since i have a close to 800 point rating. I was even told that i could get the lower rate of 0.9% from toyota at that time if it was under my name. I know car salespeople are known to be vicious and liars BUT I TRUSTED THESE PEOPLE. I also called the Finance Department that processed the papers but was told he cannot help me with this problem and that he does not know what deal was made prior to financing. THIS IS A TOTAL DISAPPOINMENT FOR ME SINCE I HAVE DEALT WITH TOYOTA ON OTHER PURCHASES IN THE PAST.
I asked that you look into this matter before I take any other course of action with the Department of Motor Vehicle and Better Business Bureau in California. You can contact me at (909) 943-9119 Ext. 238 (daytime) & (909) 628-1441 (nightime)
Dissatisfied Customer,
Celestino L. Rivera, Jr
Chino Hills, CA 91709
CC: Toyota of Glendora
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