This is a bit of a long story as it occurred over a one-month period. I have a 1962 Chevrolet Impala that needed brake work - they were going to the floor. I brought it to Just Brakes (JB) and using a Groupon arranged for their "Four wheel premium brake service" for $89.00. I left the car there on November 26th. The premium service includes BRAKE SHOES REPLACED, PACK THE BEARINGS AND MACHINE ROTORS AND DRUMS. After about a week they called to say that the car needed a new master cylinder and a brake booster, and oh yes that will cost $654.27. I n=knew the prices they were charging for the parts were costing me twice what I could by them for, retail.
I said I'll buy the parts, you do the labor. This upset them but they finally agreed. I brought the parts in and around a week later they called to say they were the wrong parts. I returned the parts and purchased the "correct" parts, according to JB.
Around 3 days later I got a call saying, "guess what the fist set of parts are the correct ones", back went the recently purchased parts and re-purchased the original parts. A week later they tell me the car is ready to go, but now the battery is dead and the JB boys do not have a charger or jumper - they need to see if they can borrow one form the Macco paint shop next door. After sitting there for 30 minutes they get the charger and we get the car started; and the brakes go all the way to the floor!
The guy in charge, Preston, says well I guess we need to bleed them again. I had to walk 7 miles home as I had no ride. On December 27th I get a call from Preston saying, "Mr. Paul we got you break peddle" Not certain what that means, I ask for clarification, now he says the brake drums need replacing!
I ask why, when they were putting the brake shoes on the brake drums didn't they notice that the drums needed replacement. To which he replies that he told me this. Sorry but this is a complete lie. If I'm replacing the shoes, packing the bearings, replacing the master cylinder and the power booster, why would i say no to new drums if that's what is needed? Preston: "I don't know, but i told you".
I go to pick up the car, the "mechanic" goes next door to Macco to borrow the jumper, we start the car and guess where the brakes go? Correct, right to the floor! Preston just shrugs his shoulders as if to say "Duh".
Knowing that these idiots do not know how to repair the car I had already arranged for a two truck which is standing by. Preston says he will not let the car go until I pay my bill which we had previously agreed (for this portion of the labor) would be $144.00. Now I get a bill for $288.00. I paid the bill, made notations on the invoice that the car was not repaired and upon returning home have contacted VISA to cancel payment.
I have also filed a complaint with the Texas Attorney General's office as the corporate office of Just Brakes is located in Dallas.
I STRONGLY urge anyone ripped off by there thieves to file a report with the Texas AG office.
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