I just read " a dozen ways to lose customers" (copyright2010 CVS Caremark) and these apply#6 "surly employees", #8"Poor response", #9"Not listening".#11 - quot;Arrogance" - quot;Treating the customer as an idiot!"My 74 year old friend and I arrived to pick up his recent prescription at 10am-November28th and the pharmacy was not open. The security grates were all closed and two women were waiting for service-they were together. Ten minutes later the pharmacy was open and my friend Donald Holmes was waiting in line six feet or so behind the woman picking up her prescription after waiting at least 15 more minutes patiently in line my friend was told-rudely to stand further back by the pharmacist. I was sitting on a chair watching and hearing thisI asked" what did he say to you?" to my friend and the man said loudly and arrogantly that "I am only enforcing the Law"Now I ask "What Law?"We are in this pharmacy once a month (since 2009) and this was news to us! If there is such a law then a line should be on the floor where you stand behind it and/or signs posted to this effect! I complained to the Wonderfully pleasant Manager-Hillary Lucky about the rudeness of this employee and he said he would take care of it! I am writing this email to alert you to the bad behavior and unhappiness that permeates the back of this CVS store from almost every employee that works at the pharmacy. Also, I have complained about this on the phone surveys twice before! I do not understand why they are so miserable there but they are and I and my friend are tired of itThe front of the store has wonderful employees (Leslie, Mogali, Clare, Melody, Marie and of course Hillary Lucky!) that go out of their way to be nice but the pharmacy is another world altogether-Why? I think it is important to not reward "bad behavior" and i am encouraging my friend to try Walgreens' Pharmacy! I certainly would not give my money to employees such as these! Sincerely Devon Marlin Henderson
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