Usacomplaints.com » Career & Work » Complaint / Review: 1-800-Flowers.com - Lack of training for employees. #391403

Complaint / Review
1-800-Flowers.com
Lack of training for employees

I recently started trainng for 1 800-blossoms. It had been per week of instruction via conference phone/webex.

You can work at home. Excellent, I thought. Your coach was also working at home. She'd abandon people keeping while she maintained to her children, did washing, and examined her Facebook email. It had been paid education. We were on the phone t / 18 additional possibility workers. Sometimes you cannot obtain a problem in-way too many individuals attempting to speak. Within our course was many individuals who should not have managed to get after dark first time. One-man could not talk an entire phrase in Language. An other woman was utilizing a mobile phone. We could hear her operating her vehicle etc. An older woman could not understand her computer nicely. And yet the whole team finished! Coach should acquire some type of reward for that! We were all designed to do fake purchases on college time. Just 4 persons got to to achieve that. We were planned to function that subsequent Monday. Nobody was prepared!!! Over fifty percent of the course quit. I talked with a number of them. They stated they thought like these were tossed towards the wolves. The only real conversation having a boss was thru goal forums. Occasionally they'dnot actually provide ansers back. Or inform the clients to contact back. Etc. Therefore today I would like to provide a number of you clients some guidance. (A) You're more prone to obtain a "rookie" about the ph on Mondays (W) Provide The cust. Serv. Broker your promocode in advance, after they proceed thru the entire order procedure-there is no returning for savings (D) you are able to usually require a staus check, even when it's really a handful of occasions each day or just a few moments following the purchase-I recommend it! (N) when they let you know they are able to just provide a savings move as payment, that is BS. We were educated to complete it in actions. 1First they provide the redelivery, savings move, partial refund, complete refund, or complete refundw/savings pass. It gets into that purchase. Continue them to obtain the entire return! (E) when you provide your cc # a store is likely to be placed on the quantity of them (s) being bought. Even when they're still running the purchase. I ended mine at the conclusion of my discussion and he or she explained a store might be on that cash as much as 5 times! (Y) They cost a $13.99 support cost and also the duty depends upon exactly what the duty is within the "readers" state-not your state, if different. (H) when you have an issue about your statement, whenever you contact request to talk to "Billing Dept." the one who replies isn't educated well-enough to deal with some payment problems. We invested 10 moments in course over this, if that. The repetition may move your phone to some more capable person. (H) The cust. Rep. Gets a plus for every phone they move towards the "Stay Well" plan. They sell you just as much material as you can. They begin with one of the most costly, also. AND LASTLY my guidance is by using a nearby florist in readers region. Request the client when the item is just a florist or supplier product. Merchant means blossoms may appear advantages/Fedex in a container. When there is a container you may get 2 containers. Not so clean. You may also utilize discover-a-florist.com it is extremely useful. *I truly want to apologize to all you who've had an issue centered on inexperienced/ill-experienced cust. Serv. Agents. There are several great people employed by them.* all the best!


Offender: 1-800-Flowers.com

Country: USA

Category: Career & Work

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