Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Burger King - Rude order taker and manage. #705429

Complaint / Review
Burger King
Rude order taker and manage

I just had the worst experience I’ve ever had at a BK and I’ve eaten at BK since they first opened and in mores states then I can remember!

I went thru the drive thru at 9:50pm and started my order with a Bacon Cedar Ranch Tendercrisp sandwich meal. I asked for a medium with a Coke. From the drive thru speaker I hear a young lady (her name was Page) say, “that will be a 10 minute wait!!! ” I said that was fine. I then ordered a kids chicken meal with a coke and ketchup, a double cheese burger with a coke icee, an ice cream cone and an A1 Steakhouse sandwich and again I hear “that will be a 10 minute wait!!! ” Both times it seemed as if she was trying to discourage my choice of sandwiches.

I pulled up to the drive thru window, paid for my meals, got the icee the child’s coke and I had to ask for the ice cream. I was then asked to move up to wait for the rest of the order.

After waiting, a young lady brought the food to the car and I noticed there was no medium coke or French fries for the Tendercrisp meal. I looked and it wasn’t on the receipt so I told her even though it wasn’t on the receipt I had ordered it. I told her I would be happy to pay for the coke and fries but I needed them for my order. She took the receipt and headed in to the restaurant. At that time I noticed there was no ketchup in any of the bags so I had my son go in to the restaurant and get some.

The girl returned with the young lady, (Page) from the drive thru window and informed me that I could get fries but I would have to pay for the coke.

I started to get frustrated at this time so I told her to keep the fries but I want the coke. I backed up to the drive thru window and as she handed me the change from the Coke purchase I said, “it would be nice to go thru a drive thru and get the order right, just once.”

As she turned away she said “if you didn’t have such a big order this late there wouldn’t be a problem.”

I couldn’t believe my ears! I tapped on the window and said “excuse me??? ” she didn’t respond so I tapped harder and repeated myself. She opened the window and I asked her what she said and she didn’t answer.

I asked, “are you kidding me??? Are you telling me that 3 sandwiches 1 kids meal, and an ice cream is too big an order for the drive thru??? ” I asked to see the manager.

After I explained to the manager what happened and about her smart remarks he said “I’m sorry you feel that way”. Again I was dumb founded!!! Now I’m being told that my feelings aren’t what he considers appropriate??? I asked him if “my feelings” had anything to do with it! I told him that I don’t understand why this is too late to expect a meal at the drive thru and the young lady (Page) said “we have to make food fresh at this hour”. I asked “10:00pm is late??? The drive thru is opened until 1:00pm at this store…”

I don’t understand!!! Where do you find these people??? Does anyone get trained on how to handle customers, including managers, or do you focus strictly on getting the money???

The store in question: Burger King #6611 - 8100 E. Market Street in Warren, Ohio

The girl at the drive thru, that made the “if you didn’t have such a big order…” comment: Page

The manager on duty: Chris

The store manager (I haven’t spoke to her yet): Linda

BTW… In my opinion, BK screwed up when they switched from Pepsi to Coke and now you sold out on chicken nuggets. The chicken nuggets taste like the crap they sell at McDonasty. When are you putting up the golden arches???


Offender: Burger King

Country: USA   State: Ohio   City: Howland
Address: E. Market, Buger King #6611

Category: Cafes, Bars, Restaurants

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google