Today I was in the Dunkin Donuts on Burnt Mill Road in Cherry Hill, NJ. I go to this shop almost daily for iced coffee on my way to work and normally use the drive thru. Today I went to the counter where there were a few other patrons being waited on. The counter man took my order, which was an Iced Latte Lite and a donut. He repeated my order and said "you want an iced latte LITE and a DONUT?" I confirmed this and he said "That doesn't make sense". I thought he was joking although he was not smiling and said "well they balance out". He said "why would you get a lite drink and a donut"? I was incredulous and said "you really aren't using good salesmanship here" and he said "I'm not talking as a salesman, but wonder why you would do that". He kept bugging me while he prepared the order then said "Do you want whipped cream too"? I said no that really isn't a lite latte. Then he said "Why don't you just get a regular Latte and no donut". I really could not believe this guy. The other customer at the counter was stunned too. Finally he gave me my order and STILL said "You made your choice, it was a good one, but I still think it makes no sense". I said "well thats the last time I come in here" and left. What kind of customer service is this? They lost me as a customer and at least a few others who witnessed this.
0 comments