On Monday night approx 9:41pm, I pulled up the drive-thru at McDonalds to order a SouthWestern Salad. I was advised that it was not available and to opt for another kind. I declined and instead decided to order from the dollar Menu. So I ordered a chicken sandwich, small fries and a hot fudge sundae. Paid at the first window and then drove to the second window to pick up my order. I was then adviced that besides the sundae, my order was not ready, to drive to a parking space and that my order would be brought out to me shortly.
9:55pm I got out of my car and went inside the store where I asked the clerk about my order.in dismay she did not even remember what I ordered. She asked me what had I ordered, baffled I advised her to figure it out. I was so appalled, i requested to speak to the Manager, to whom I expressed dissatisfaction with the service I had receive. I requested the name of the Manager on duty, but one of the employees suggested that I take a number and call the supervisor the following day. I refused and demanded the name of the Manager. Two people came out, claiming to be Managers. Reluctantly provided their names; Mario Page and Ernest Perez as I intended to report the matter to the Corporate Office.
While the sundae melted away, I finally got my order. Although it was doubled, I was not happy with the way I was treated.infact, even after they gave me the order, the fries and chicken burgers were cold. The catchup I requested was not included in the bag. I want my money. It does not matter whether I only spent $3.00. The bottom line is they wasted my time, made my hunger pangs worse and basically aggravated by lack of professionalism and poor service.
Torture at McDonalds,
(203) 974-9726
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