Papa john's made a mistake with my order. That kind of thing happens, people make mistakes. The problem was they compounded this with telling me all sorts of falsehoods, stuff like 'I just asked the regional manager, who happens to be in the back, and no you cannot talk to him' We will refund your credit card in 2 weeks, no tomorrow, no 2 weeks! Etc etc. (NOTE NEVER PAY BY CREDIT CARD)
I ended up calling the real regional manager (John Perez?) and stated my experience. He asked 'how can I make this right' and I said #1 educate your people #2 have a convenient comment line #3 give me 1 free pizza.
John sent me 4 or 5 coupons for complimentary pizza. He even crossed out the 1 topping and wrote 3 toppings in it's place to match my original screwed up order.
I used 3. One time the pizza guy forgot to collect one so I just threw it away. I used one today and they slapped a delivery charge on there.
I tipped the driver $2.00 (not his fault) and paid the delivery charge on my 'free' pizza in Pennies
You lost a customer for life Papa Johns
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