We (me, my husband and out three children) went to this restuarant and have been going to this resturant for the last 5 years. I love the restuarant. Unfortunately, on one this particular night we were charged a grautity of $15.98! This was totally unexpected.
Now, I had paid the bill with cash. Then, (stupid) I reviewed the bill and asked the owner (Lisa) why did she charge me grautity for 2 adults and 3 children. She proceeded to inform me that grautity in Killeen Texas is usually 20% and that she was doing me a favor!
People, I almost passed out. But, I kept my cool and attempted to explain to Lisa that she had never charged us this before. And, that they (the resturant) charge grautity for people seating over four. I again attempted to explain to Lisa that I was not legallly obiligated to pay grautity.
I asked her to please show me in her menu were it was explained that I had to pay grautity for people seating over four? She could not.
I asked Lisa for my money back. Again, she would not.
I have been to this restaurant with 8 people or more and have paid grautity and have not had a problem.
This is a problem for me only because it was not right and not fair.
I just feel like this was a sneaky way to rob us. Now, on another occasion we (just my husband and I) sat at the hibachi table with six other people and we were all charged a grautity! When we went to pay for the ticket (grautity was $16.02) I said we will not be paying that! She said okay and took it off the bill.
So, I just wanted to let everyone know... Please watch your bill when you go to this place! I have filed a complaint with the better business bureau... Thanks for reading!
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