Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Pizza Hut - Rip off Buffet. #3002

Complaint / Review
Pizza Hut
Rip off Buffet

Long story short: I was robbed at the AYCE buffet.

Long Story: I entered the Pizza Hut at about 12:35 and stood in line for about 5 minutes with other people. The server comes to all of us and says there are two free tables if we'd like to help ourselves to the buffet and seat ourselves. We all thought this was nice, and proceeded to do so. I noticed a lack of product on their pizza bar, so I grabbed a slice of pizza (about 1/12 of a medium, that's how small they were cutting it), some salad, and a few breadsticks, mainly waiting for some more pizza to arrive on the bar.

I sat down and server approached to take my drink order and give me silverware. After getting my drink, I decided to get more pizza when I heard the same server quietly tell a couple at the bar that "This is all the pizza we're going to have, so get what you can before it's all gone." First off, this offended me that she would tell the couple about this and not tell me (she had just given me a drink a minute earlier), and secondly, she didn't even acknowledge that I had the same information as the couple (meaning, she didn't even ask me if I heard her or if I knew that this was all the pizza).

Looking at what was left at the bar, it consisted of about 1 medium pizza for a restaurant of about 15 people. I grabbed a slice of some dry pepperoni, more salad and killed my drink before heading out. But, and these are my mistakes, I have worked food service several times before and the server didn't look to bright, so I went ahead and gave her a dollar tip out of pity. Another mistake, I paid for my meal. The cashier did the required: "Did you enjoy your meal.."-bit and I grunted a response when I should have responded with a: "No, I didn't. Why? Because you don't have listed anywhere (except, and this is cute, on the little cards that sit on top the cheese and pepper holders at each table in little tiny print.) when the Lunch Buffet ends. If your server had in the first place let us KNOW this was all the pizza we would be getting before she sent us off to the buffet, I would have driven another 4 minutes to a Godfather's Pizza buffet that costs less, has better pizza, and has in clear print on their menu that their buffet ends at 2pm."

Not to sound mean here, but what the hell is the deal with a buffet that ends at 1? 9/10ths of the people I work with don't get lunch break until times past noon, and all other locations in our region with lunch specials continue them to at least 1:30 and as late as 3:00...


Offender: Pizza Hut

Country: USA   State: Illinois   City: Danville
Address: Gilbert St

Category: Cafes, Bars, Restaurants

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