I've been a faithful client of Hardees in Myrtle Beach and Columbia SC, Charlotte, NC, and Chattanooga, Tennessee, eating there virtually every day for 25 years. Till many years before, after I had occasion to visit into Al and had the catastrophe to prevent, as normal, at Hardees.
I pulled around the drive through at Hardees in Bridgeport, AL and requested a chicken biscuit with mustard, plus they passed me a carrier comprising a chicken biscuit. I had been three kilometers in the future before I popped the wrapper, and recognized they had neither set mustard about the cookie, or place a mustard bunch in to the carrier.
And So I returned towards the cafe and went inside and requested the surly worker who'd waited on me easily might please talk to the supervisor. Following a five-minute delay, a pleasing searching supervisor talked in my experience and that I confirmed below the chicken biscuit and carrier and lack of mustard. She politely apologized, and required the carrier from me, went in to the back and delivered the carrier to me and stated she he'd looked after that issue, and smiled again, and that I quit the shop sensation that my problem have been looked after satisfactorily.
A distance from the shop, I popped the carrier and ripped out my today cool chicken biscuit, unwrapped it, and discovered mustard dripping out of every part of the area of the biscuit.
Clearly, the cookie today included more mustard by weight than chicken. I delivered towards the cafe, acquired a review card, and finished and shipped it and got no response from possibly the franchisee or franchisor.
3 years later I've nevertheless not gotten an apology from Hardees, and that I took my business elsewhere. I calculate that I've decreased Hardees major income by $4500 because this occurred, and that I might guess the franchisee who employed the cheerful supervisor nevertheless does not provide a tear about his clientis fulfillment using their support levels in Bridgeport. (Where Hardees may be the JUST junk food restaurant.)
I laugh each time I-pass during that city, nevertheless, because each and every individual I fulfill there's informed my "mustard tale", plus they inform comparable stories about their encounters there, and clarify the man who possesses the business does not care since he rests using the supervisor. Therefore much for business requirements and quality assurance at Hardees.
0 comments