I had a gift card for $20 for pizza hut in (9124 Highway 80 W #350) Fort Worth, TX. I ordered the pizza and it arrived 45 minutes late (1 hour 25 minutes to arrive) I had paid for the pizza by phone using my gift card but the delivery guy had no record of it.
After a LONG wait on the phone Pizza Hut finally told me to take my now cold pizza. I wrote a lengthy complaint and got a big $5 coupon. I wrote another complain and the regional guy (Ed) called me and apologized and said that he would credit my account $25. I felt better! A week later I tried to use my credit and Ed didn't actually credit my account (I guess he forgot) and since I didn't save his number or his email the store wouldn't give me his #. So I called several more times and wrote 3 more emails and finally got customer service from Shaun (#6) who was very helpful and gave me my credit—yeah! Ordered a pizza and should have had $8 credit left—when I tried to use the remaining $8 I was told the Hiway 80 store had dismissed the remaining credit. I was told this by customer rep Mike who did not want to give me his emp ID but finally did #13. I went to the store to ask the manager and he said there was nothing he could do but did give me Ed's # this time—yes! Finally I will get some results. I went home and tried to call Ed—the manager gave me the wrong #!! I finally give up! This store is filled with complete incompetence! Do not order from this store or you will be sorry—trust me! Oh and there is NO WAY to email Pizza Hut directly!
0 comments