I had never visited a Quiznos before the one opened two doors down from my business. I went in and stood in line. When it was my turn I asked the server if Quiznos had any specials? The server said yes pointing to a point of purchace sign on top of the counter. It said Choose 2 for $5.89. I asked if I had to order two just alike? She answered no, any two sandwiches. I ordered.
She then asked if I wanted a salad or soup? I answered no. She said it is included in the $5.89. I told her salad. I figured they were the little 99 cent promo salads you get at other fast food places.
I got to the cashier and she said my bill was $11.74. I asked what happened to the $5.89 special. The cashier acted like she didn't know what I was talking about. The server overhearing our conversation came over and stated "The special is not for two sandwiches for $5.89. It is one sandwich and one salad or soup." I told her not to take it personnaly but Quiznos really has a deceptive marketing ploy going here. I asked her if I was the only one to bring this up and she smiled and said " NO we are having a lot of customers that feel the way you do. I again told her I was not blaming her, it is the Quiznos marketing people that are at fault. I paid the bill in full and left.
I contacted the president Mr. Steve Shaffer's office and their marketing department returned my call. Their position as I understand it." The choose 2 for $5.89 promotion is explained in print below on the bottom of the signage. I stated why should you have to explain that the choose 2 for $5.89 doesn't mean what it implys. Two sandwiches for $5.89, if you are not trying to trick people into buying a sandwich and soup or salad. She had no answer short of repeating how the promotion (skam) worked.
I know I can take care of myself and if I couldn't pay the larger amount I could have used my credit card or cancelled the order. I hate to think about all of our kids and the elderly that Quiznos is taking advantage of all over the country. I'm sure many of them feel it was their fault and end up paying more than they can afford. Meanwhile The Marketing people and owners are laughing all the way to the bank.
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