My husband & I visited the Delphi, Indiana Arbys on Main Street.
I gave the man (who turned out to be the manager, Bob Lucas) my order. He repeated it to me correctly, but entered it in to the computer wrong. I paid for my order. He did not say thank you, and he put the cups on his end of the counter.
First of all, a lady should never have to reach across the table or counter, but he walked away, leaving me to "fetch" my cups.
When I discovered my order was wrong I took my sandwich back. The employee helped me, but Mr. Lucas listened and gave me a dirty look, as if to say I didn't request a special order. Then, instead of rushing my sandwich, so that I could eat with my husband, Mr. Lucas took the order of the drive thru patron.
After I sat to eat my dinner, my husband and I watched as he berated the two employees behind the counter. (sorry, out of earshot, but I know full well it was totally unprofessional).
My husband states as long as Mr. Lucas is employed we will not go back.
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