I ordered a 5 dollar meal at the Zimmerman MN DQ today (7/6.) The woman at the counter quoted me a price of 5.76. When I brought up that I'm usually charged 5.34 for this meal, she shrugged it off and made no attempt to fix it. I had to get insistent before she looked into the situation, and found that she made a substitution on my order that I didn't ask for. She then stated that "it's only 30 or 40 cents" and seemed to feel that meant I should stop caring and just pay their incorrect price. She looked at me like I was some kind of jerk when I continued to insist she charge me correctly. Finally, she told me my price would be 5.34, but then she shorted me 30 or 40 cents on my change. I was amazed. I brought that up as well and told her she needed to fix my change, and she got condescending and continued to act like I was being rude and unreasonable. When did it become unreasonable to insist on not being overcharged? It doesn't matter whether the difference is 40 cents or five dollars - the only appropriate reaction to being told you've charged someone wrong is to apologize and fix the error without making a fuss. This lady, by contrast, took five minutes of haggling and I had to get the manager (who apologized for the situation, but didn't give the impression that she really cared either. She probably wasn't given the full story by her employee.)
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