Complaint / review text:
Wells Fargo costs facility costs and I am aware that, however they are therefore cash keen that they CAn't change an overdraft charge on my bill. I put cash into my primary bank account from another consideration that I'd, about the exact same evening that the check experienced. That cash that I transferred might have protected that check. Sadly, they determined the check experienced on that Friday (10/12/2012) and also the move didn't. Therefore - I acquired an overdraft charge. I described my scenario to some male customer support broker, after which to his feminine supervisor plus they both mentioned that "because it wasn't a lender mistake, they might not change the charge." However the clincher was the boss mentioned, "I would like to examine to determine if your consideration is entitled to a courtesy charge change." She stopped a few moments, subsequently explained that I had been not qualified. I requested “What might make me qualified? ” She stammered and mentioned anything about how exactly the financial institution retains that info personal from their clients which my consideration was simply not qualified. The financial institution had my cash to protect the check. They'd it within the consideration plus they had it in my own other records. Clearly I had been not damaging them for getting them cash my check. All I needed was only a little customer support. I needed them to change my charge since I have didn't deserve it. The supervisor offered me some kind of mailing address to create into to ensure that my criticism might be increased (that we published into obviously). This didn't provide me support - it was moving the dollar. I need to be handled just like a person, not only a merchant account with profit it for that getting!