Called Sunbelt Credit to make an arrangement to come in and pay in a few days. My payment is 8 days late and the Melissa I spoke to was very rude asking questions about my husbands account whose is separate from mine. She stated he already called twice and made an arrangement for his account but didn't come to pay. She asked why did he do that. I replied that his account was seperate and that was something she needed to discuss with him. She stated with an attitude she couldn't help me with an arrangement. I then asked what would happen if I did come in and pay on Wednesday because I do not have the money to pay this week. She then asked, "Do you and your husband not work anymore or something?". Still remaining calm, I told her that we did and that can she please just note my account that I will be in to pay on Wednesday. She then replied, "Well, I'm gonna just leave it for my supervisor to handle!!!". As I started to say ok thankyou... She slams the phone down hanging up on me. I called back and asked to speak to her supervisor and she told me that she was the supervisor. I asked to speak to someone else above her and she asked, "Is there a problem?" I replied, "Yes! Obviously there is! She told me her supervisor was in Las Vegas and suggested I call home office. Well, here goes nothing!!! They are making a killing off of people with their interest rates obviously because people go to them that have no other alternative when they need a loan. When someone is trying to make a payment, I don't feel it's right to be talked to or belittled by them. The attitudes and rudeness are uncalled for. My question was never answered. What does really happen when you can't pay your loan???
0 comments