This person contacted me by telephone and told me that he could assist me in reducing my mortgage payment. When I asked if it was a refinance he said "yes". He talked as if I already had the loan because of my debt ratio, but he was confusing and skipping all around sending me in circles. However he came across very kind and knowledgeable. After much conversation about the weather, family and simple day to day life he instructed me to pay a fee that he would refund if I was not able to get it.
My wife started to question the deal when Scott Hillier ask for our credit card information over the phone along with other personal information about my mortgage. I was concerned, but still at this point it seemed normal in a sense as nothing is for free and he seemed to have great answers to our questions and since I already qualified by his calculations I was in. Then he told me to hold for a quality call. A young woman named Kendra Garringer came to the line and was not what I call professional at all. The manner in which she spoke made me suspicoius that she was some kid at her first job.
Not who I would want to handle my financial and private information. She went through some sort of scrip like act and all but told me I could ask questions when it was my turn to speak. She would get to that. It must be a scheme to make you forget your questions. She then said Scott listed that I had a loss of income and I said NO! And then there was a pause like she was looking for the next script notes. My wife and I got increasingly concerned. I decided at this point that these people were a scam. She talked me into some 14 period of cancellation which was never explained by Scott Hillier and asked me why I did not pay online.
Why is she questioning his procedures with me! I got upset to say the least! Then said oh well I will get you through it. My wife was so upset with the whole call. When I tried to contact Scott he laughed and told me I new what I was getting into and shame on me for not reading the website he sent me to. I was so angry that I asked for a manager which he told me "I am the manager". I am in the process of contacting the company's owners and will seek a complete refund of my money along with a formal complaint. This Scott Hillier is not to be trusted. How many people is he putting through this horrific experience!
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