Contracted Movecorp to ship my goods. They collected - slight hiccup on collection but I can let that slip. Got told goods would arrive end of November at destination port and would be cleared and sent to me. I purposefully booked a door to door service and paid extra for this so I wouldn't need to deal with customs officials.
At the beginning of December I contacted Movecorp to find out what the progress was and got told the shipment had arrived and I needed to call the customs agents (?), which I did. I got told i needed to pay some more cash. I checked with Movecorp that the additional payment was legitimate and they didn't know! After taking a week to check if it was legitimate, they confirmed it was, I paid the money to Movecorp. They took over a month to pay the customs agents with me chasing them practically daily. (At this point I've been living a month out of a suitcase - that's me, my wife, son & baby - 2 suitcases we brought with us was all we had!) I raised concerns about storage costs and was re-assured that I wouldn't have to pay any.
I chased them almost every day - often not receiving a response. Eventually, I got told I should receive our shipment before Easter (Dec - April - 4 months of almost daily emails and phone calls chasing them). I got given a date and time they would deliver, only to find out on the day that the goods hadn't even been cleared through customs yet!
Documents I had already supplied were requested and needed to be couriered to the customs officials (at my expense). Finally the goods were cleared through customs but not after being declared abandoned (Ie: all the expensive stuff had been removed and whatever was left was just thrown back into the boxes!). Then i was told i needed to pay storage costs amounting to over $5000 USD. Seen as the shipment now only held items of sentimental value, this was way too much to pay. I chased them up religiously from December to July and don't feel i could have done any more to get things done faster but they would not back out of the storage charges and blamed me for the delays in getting the documents to the customs official. (I supplied the documents to Movecorp in November and they were confirmed received!). Its the end of August now, almost a year down the line, and we still aren't any closer to getting our stuff delivered and it would appear we never will get anything we shipped with Movecorp. They haven't taken any responsibility for their negligence and lack of knowledge on how international customs clearance works. They got their money, I lost everything! Don't be fooled by their affiliations at all, they can't make the company take responsibility for their errors. Steer clear of these guys, they are utterly useless!
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