Closed my account in September. Than I received a statement that I had a positive balance of $34. I called Merrick Bank what should I do since I closed the account already and cut up my card. They told me that you can send me a check. Ok I said. When I got the check they called me that it was a mistake. They double credited my account. What should I do?
I asked. Can you avoid the check? No it is easier to send it back. So I did send it back to Merrick Bank sometime in October. It never got there you they say. I have called several times, talked to several people and I got NO HELP!
NOBODY told me what should I do or what can I do. I never cashed the check I sent it back. They should have the check number and so they could TRACE IT! I could say the same thing: I never got the check that Merrick Bank sent!
The statements kept coming in... That I am late paying etc. They even put the monthly fees on there regardless I closed my account long ago. I called again and again explaining what happened. Nobody cared. Finally I decided to pay it off, because Merrick Bank was ruining my credit. I paid $35.16 on January 8th. 2002. I want them to investigate my account and see that check they sent me has not been cashed!!!
It is simply the most horrible customer service I have EVER received. For 22% interest they give no service.
Nov. 14. Talked to Diane Let's wait a little longer for the check!
Nov. 28. Talked to Newman
Dec. 26. Talked to Joe at collection department!
Jan. 04. Talked to Anthony Drummond. I asked him to investigate the check and trace it! Did he do it?
Jan. 08. Talked to Anthony Drummond again and than a supervisor. I found out you reported me to the Credit Bureau being late on payments which I don't owe!
Jan. 10. Talked to Denise Radigan and I made a payment for $35.16.
Requested a letter that my account is current. Never got it!
Jan. 14. I got another statement for $42.74 including monthly fee for a card that I don't have!
Jan. 15. Talked to Patricia she does not understand my story. Puts me on hold. I request a supervisor she puts me on hold.
After 8 minutes I get cut off. I call back somebody else picks up. I want to talk to Patricia she refuses. I have to explain all over again why I am calling, she puts me on hold.
Finally I find out I have to write a letter, because you can not trace a check if I say so. Well, here it is.
I wonder if Merrick Bank is capable of this simple task of investigating my ordeal. A simple task of tracing a check that they issued. They should have been asking me What can I do for you? Or This is what we can do to find out.
Avoid Merrick Bank!
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