Here is the actual data from the WhatsUp Gold server at Ocwen that they attempted to delete from their network so it could not be reviewed.
What Ocwen failed to do was to delete the data from a local PC where the data was being examined.
SLA Applications
Outage *Total Min Downtime % 1 year period Uptime % 1 year period
Device
CMS 1567 1.73 98.27
Data Warehouse 1192 1.31 98.69
G Drive 1445 1.59 98.41
Excahnge IMAP4 7954 8.77 91.23
Device Downtime 1399 1.54 98.46
FACS Telnet Server 18876 20.81 79.19
Device Downtime 15456 17.04 82.96
*Real Servicing 29876 32.93 67.07
*Real Synergy 26541 29.26 70.74
*Real Trans 24567 27.08 72.92
Total & Averages 127306 15.61 84.39
Jan 29 - Jan 29
*Device Downtime
Real Servicing down oveer 30% of the time during production times.
The full report shows outages as much as 50% of the time in other areas. And the loan department claims that Federal laws prohibits them from giving out payoff information. This is false the application has an outage 4 out of 5 days per week.
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