Complaint / review text:
I used First Data for credit card processing at my business. One day I came to work and the first customer of the day used a credit card. It did not go thru and gave an error message saying that I needed to update my terminal. I called to do so and was told that my terminal was no longer supported and that I must buy a new one that wouldn't arrive until the next week.
First Data never sent me notification in advance of needing a terminal replacement and due to the inability to accept credit card my business lost several thousand dollars worth of sales. This is a very small locally owned retail business and this has greatly affected our operation financially. First Data showed no concern or any attempt to remedy the situation and even resorted to hanging up on me several times and transferring me over to answering machines. I spent 6 hours on the phone with them trying to get the problem resolved and ended up just switching to another company.
I began thinking that I may have to resort to a lawsuit in order to recover damages I set up my phone recorded and called them back. Immediately, I told them that I was recording and they transferred me directly to the legal department who essentially told me that everything was my fault, they were not going to remedy the problem, and that they didn't wish to speak anymore.
I would not recommend this company to anyone.