From: Beautiful Windows
428 North Brickyard Road
Columbia, SC 29223
To:
Subject: Evo Merchant Services Complaint
To whom it may concern,
I am the owner of Beautiful Windows and Evo Merchant Services is the company I use when a buyer makes a credit card payment. Once a credit card payment is made Evo should transfer the money to my account. On March 13, Beautiful Windows processed 4 transactions at a cost of $5,500 for Fort Jackson Army Base, Columbia SC.
I was contacted by James from the Evo Risk Management Office, on March 14. James left a voice-mail message indicating the 4 transactions were flagged but there was nothing to worry about. When I returned to Beautiful Windows at 6:30 PM, I called Evo customer service. The customer service representative could not tell me why the transactions were flagged.
On March 15, I called James. Since I was adamant Evo release the funds for the transactions, the customer service representative told James I was pushy which is unacceptable behavior for conducting business with Evo. James was rude, disrespectful, and cussed me. The funds were being held because Evo was waiting for a chargeback. When I told James a charge back was not file by my customer and was not going to be file, the Job was done for the Federal Goverment. Evo was holding my money illegally, he said I was not going to get the funds. Later, I spoke to James supervisor who told me they are not releaseing the fund because he was not sure I have enough money in my account to cover a charge back. I was told to fax Evo the invoice and receipts with customer signiture which I did. We were told once they spoke to the buyer received the entire order, Evo would transfer all funds to my account.
After faxing the documents to Evo, I called Lionel Kennedy. Lionel was the Evo sales representative that sold me the credit card terminal. I explained the situation to Lionel and he called his manager Mr White. Lionels sales manager stated there was no reason for holding my money. Lionel called Flicia Strickland, the Risk Department manager. Elaine sounded annoyed and asked who gave Lionel and I her phone number. Elaine told Lionel that she was trying to prevent a charge back and he should fax her the invoice, receipts and credit card imprints. Lionel faxed all documentation except for the card imprint because Evo did not provide imprint equipment. On 18 March, James talked to the buyer at Fort Jackson. The buyer told James the purchase was legitimate and there would be no charge back.
On 22 March, the entire order including installation was complete and Evo did not transfer the funds to Beautiful Windows account. Evo has ignored phone calls, transferred me to the wrong department and has not cooperated with their own sales person Lionel to resolve this situation.
As of 26 March, Evo has not released the Fort Jackson buyers money to Beautiful Windows. It appears that Evo plans to keep the $5,500 by claiming a non - existent charge back occurred. The fraudulent behavior of Evo has severely impacted my business and I would appreciate your help in resolving this matter.
Thank you,
Marrion Baker
803-865-2935
tbaker@sc. Rr.com
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