I bought gold and silver coins to place in a retirement account in April. I was told I could only place gold and silver proof coins in that account, which is a lie.in December I tried to contact Aurum Advisors to liquidate my funds, I finally heard back from someone in January. These people are impossible to get a hold of and when you do they do not want to help you.
I filed a complaint with the BBB, so the president of the company, Marc, called me to let me know how upset he was, told me he was turning me over to the legal department and hung up me. The president now refuses to talk to me and sends everything to his lawyer.
I was never told how much I was charged for my gold and silver coins until this month. I was over charged by at least 25% or more of what those coins cost. They advertise their prices on line, which are reasonable and then add many dollars onto the cost without telling you.
I still have not received all my coins, which I do not want anyway, due to the extreme prices charged for them. I am trying to get my money back, but since everyone at Aurum Advisors refuses to speak to me I do not know how this will happen.
Do not do business with this company, they love speaking with you until they get your money and have scammed you out of a large portion of your retirement fund. They will lie to you and omit important information until you confront them and then they try to intimidate you and play recorded voice lines. But, they are not upfront about all the costs and fees they are imposing on you.
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