My credit card was cancelled by an unauthorized party. The company apologized and sent a new card, but that did nothing for the embarrassment and humiliation I felt when attempting to pay for dinner at a restaurant we have visited for 25 years! Nor did the company have record of who cancelled the card. In addition, I was transferred through three departments during the 27 minute ordeal. Then I was transferred to the legal department making a futile attempt to write down pertinent information from a recorded message... Never to speak to a customer service rep.
0 comments