I went to the Key Bank ATM located at 2590 Pearl St. With the intent of withdrawing $60.00. I used my Wells Fargo debit card and among the options was "$60.00 fast cash" which I chose. The next screen showed that "bank fees might apply" but if I remember correctly, no amount was stated. I ground my teeth but I was in a hurry and assumed that the bank fees would be $2 or $3 maximum. So, 3.3%... Lame but I realized I didn't have time to make another stop at one of my banks' ATMs and hit OK.
A single $20.00 came out. I was puzzled. There must have been a mistake. I stupidly opted not to get a printed receipt so I didn't have anything to go on other than the assumption that either the machine malfunctioned or that I had made a mistake and somehow read the numbers incorrectly. Maybe the cash dispenser was jammed... But I still needed more cash and figured I would try another transaction, paying greater attention to both the machine's and my actions. Hit the same $60.00 button and this time opted for a printed receipt.
To my amazement, another single $20.00 bill was ejected along with a receipt for $20.00 PLUS $4.00 in fees. So I paid $8.00 in fees to withdraw $40.00 and checked this against my online Wells Fargo statement.
That's 20%. That is a crazy amount to pay, simply to get one's own money. This was not a loan or an international transaction. There's either a problem with the software or worse, the software was deliberately deceptive to screw patrons.
If one calls their customer service number (posted by the machine) without having a Key Bank account, expect an hour of circular phone trees and no apparent possibility to speak to a customer service rep. Their website lists the same number, there however stating limited (banking) hours.
I get paid tomorrow so I could drop my account low enough with a $60 withdrawal and still have a few bucks until that check gets deposited in the morning. The $8.00 fees made it then impossible to get the remaining $20.00 I needed. So I was short and had to ask my friends to loan me money.
Now I have to use my lunch hour to straighten this mess out in person.
Do not use this atm and avoid this shyster bank like the plague!!!
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